An inexcusable mistake: Logitech just broke its own macOS apps, but a fix is available

Date:
Thu, 08 Jan 2026 10:51:56 +0000

Description:
An expired certificate broke Logitechs macOS apps, but the company has released a fix.

FULL STORY ======================================================================Two of Logitechs Mac apps stopped working due to expired certificates This broke custom settings for users mice and keyboards Patches have been released that should fix the issue

If youve suddenly found that your Logitech apps on macOS simply dont work, youre not alone. Frustrated users have taken to social media to complain
about mice losing their custom settings and apps stuck in endless boot loops, and now Logitech has responded by calling the move an inexcusable mistake.

The problem is remarkably simple: it appears that Logitech accidentally allowed the certificates for its Logi Options+ and G Hub apps to expire. Without a valid certificate, they couldnt run on macOS, preventing anyone
from using them and breaking custom settings for peoples devices.

That had wide-ranging effects for users of Logitechs popular mice, keyboards and other computing accessories. Without access to Options+ and G Hub, youre unable to customize the settings of your peripheral devices. That means no keyboard macros, no mouse sensitivity adjustments, no anything. That's a frustrating experience, and an entirely avoidable one on Logitechs part.

Logitech has publicly acknowledged its role in the problem, with company representative ATXsantucci writing on Reddit : We dropped the ball here. This is an inexcusable mistake. Were extremely sorry for the inconvenience caused. A cautionary tale (Image credit: Logitech)

How do you rectify the issue? Well, chances are youve had an email from Logitech if youve registered your email address with the company. This
message reads as follows:

There is a known issue with G HUB and Logi Options+ software that causes both apps to stop working on macOS. To fix this, please visit the link below to download the updated installer and find more information. Your settings will be preserved, and both apps will function properly after the update. We apologize for the inconvenience.

The link points to a support article on Logitechs website . There, the
company advises users to download patches that can restore the apps certificates. Importantly, Logitech points out that the expired certificate also affects its in-app updater, so trying to update an affected app will not work.

Additionally, Logitech warns that uninstalling and reinstalling the affected apps could result in you losing your app settings. Instead of attempting to
do that, Logitech says you should just download and run the patches.

Thankfully, your app customizations will not be lost if you run the patch, so you wont need to recreate all those carefully configured macros and settings after following this route. The patch works for the last four versions of macOS: macOS Tahoe , macOS Sequoia, macOS Sonoma and macOS Ventura. Logitech says a fix for older editions will be made available at a later time.

This whole fiasco just goes to show what can go wrong with just a touch of carelessness. Logitech should have been well aware that its app certificates were about to expire, yet this apparent lapse led to a heap of irritation and bad press being directed its way. If nothing else, its a cautionary tale for software developers everywhere.

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Link to news story: https://www.techradar.com/computing/an-inexcusable-mistake-logitech-just-broke -its-own-macos-apps-but-a-fix-is-available


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